Guarantees

100%, TRIPLE, Unconditional Guarantee

Servicing of Your Car

I personally guarantee you that you will be 100% satisfied with our personal service and the workmanship carried out on your vehicle and with my triple guarantee you cannot risk even one cent.

Your First Guarantee

”We guarantee to service and repair your vehicle right the first time or it’s FREE until we do.”

Your Second Guarantee

After we've explained to you exactly what work has been carried out when we service your vehicle... you then get 30 days to drive your vehicle around, put our 'service' to the test and if for any reason you are not 100% convinced that your vehicle is running as smoothly as the minute you drove out of our workshop... I want you to ask for a full 100% refund because I’d be embarrassed to keep your money. No one will ask you any questions! No hassles! No fine print!

Your Third Guarantee

You get our 12 month or 20,000km guarantee on all repairs which means that any time during this period... if you ever have any problems... simply call us and we’ll arrange to carry out the work again for FREE.

In fact, we’ll keep fixing it until you are 100% happy. I can't be any fairer than that!*

* Conditions apply.

* How Our Warranty Works
When you have your car serviced or repaired, we guarantee to fix it right the first time or it’s free until we do.
This warranty applies only to items that we have repaired, now obviously that’s no surprise, you wouldn’t expect us to guarantee something we haven’t touched, nobody else does regardless of what business you are in. So let me explain it a bit further, if your car has a coolant leak from the radiator and we fix it, and two days latter it starts to leak coolant again from the water pump, that’s not covered under warranty. Yes it did leak coolant again, but not from the same place as before, so in this case it’s not a warranty claim. This is the same with oil leaks, there are several places where your engine can leak oil from (at least eight).
We stand by our guarantees and if you do have a problem with our workmanship, we are more than happy to rectify the problem free of charge….and so we should!

Roadside Help

TACC Roadside Help Terms and Conditions

Assistance Coverage

• Flat Battery - we jump start your vehicle.
• Flat Tyre - we will change your spare wheel
• Run out of fuel - we will supply up to 10 litres of fuel (payable by you)
• Breakdown Tow

Restrictions

A valid voucher must be presented to the tow operator otherwise all costs will be charged to you. This service will tow your vehicle for a maximum of 25km. After which you will be liable for any excess kilometres, which is to be paid to the tow operator. Only one tow is allowed per breakdown. Accident towing is not covered. This offer does not apply to taxis and vehicles over 3 tonnes. This service is available in the State of Tasmania only.

Accredited Repair Centre

The vehicle must be towed to the TACC Accredited Repairer shown on this certificate. If the repair centre is located in excess of 25km of the breakdown location then it will be towed to a TACC Accredited Repairer within 25km, if available.

Otherwise to a destination of your choice. Excess kilometres are payable by you. If your vehicle requires towing after hours it will be towed to a secure storage facility for delivery to the TACC Accredited Repairer on the next working day. You will be liable for the second tow.

Cover and Termination

This service is only available for the vehicle detailed on this certificate. We reserve the right to terminate the benefits of Roadside Help without notice at any time.

TACC will use its best endeavors but does not guarantee service. You indemnify TACC/Tow Operator for, and waive your rights to claim, any damages/loss arising from use of this service.

This certificate must be presented to the tow truck operator otherwise normal charges will apply. Any additional services are to be paid for by you.

Car Wash& Vacuum

FREE Wash & Vacuum

Next time you get your car serviced or repaired, ask us for a FREE bumper sticker.

By having a Cooper Automotive bumper sticker on the rear window of your car, you automatically receive a FREE vacuum & wash (value $39.00) with every scheduled lubrication service.

Terms & Conditions

The bumper sticker must remain on your car to be eligible to receive your free vacuum & wash valued at $39.00.

Free Pick Up and Delivery

You get FREE pickup and delivery of your vehicle within the local area.

No more sitting in traffic!

No longer do you have to reschedule your week just because your car is getting serviced!

Loan Car Available

A loan car can be arranged at nominal cost while yours is being serviced.

If you require a loan car please let us know when booking your next service.