100% Triple Guarantee
I personally guarantee you that you will be 100% satisfied with our personal service and the workmanship carried out on your vehicle.
Your First Guarantee
We guarantee to service and repair your vehicle right the first time or it's FREE until we do.*
Backed by our 12 month or 20,000km warranty, which means that any time during this period... if you ever have any problems... simply call us and we will arrange to carry out the work again for FREE.
In fact, we will keep fixing it until you are 100% happy. I can't be any fairer than that."
Your Second Guarantee
Your car will be ready at the agreed pick-up time or I will provide you with a FREE courtesy vehicle.**
Your Third Guarantee
The price we quote is the price you pay - guaranteed.***
* When you have your car serviced or repaired, we guarantee to fix it right the first time or it's free until we do. This warranty applies only to items that we have repaired, now obviously that's no surprise, you wouldn't expect us to guarantee something we haven't touched, nobody else does regardless of what business they are in. So let me explain it a bit further, if your car has a coolant leak from the radiator and we fix it, and two days later it starts to leak coolant again from the water pump, that's not covered under warranty. Yes it did leak coolant again, but not from the same place as before, so in this case it's not a warranty claim. This is the same with oil leaks, there are several places where your engine can leak oil from (at least eight). We stand by our guarantees and if you do have a problem with our workmanship, we are more than happy to rectify the problem free of charge, and so we should!
** If a courtesy car is not available you will be issued with a $25 Cooper Automotive gift voucher to use off your next service.
*** Should additional labour or parts be required over and above the original quoted price, we will get your authorisation before proceeding.
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