Customer Satisfaction Survey

Complete our Customer Satisfaction Survey or the form below

1. Which Cooper Automotive branch did you visit?








2. How would you rate the way your were greeted at the Cooper Automotive reception desk?





3. Were the repairs and service that were done to your car fully explained in a way that you understood?



4. Were there any surprises on the final invoice?



5. Was your car ready at the agreed time?



6. Is there anything that Cooper Automotive could do to provide either a better product or higher level of service? We really want to know, it helps us to improve what we do for you.

7. The following questions evaluate your views of the branch you visited. Please indicate your opinions about each of the following statements.

  Very Strongly Agree Strongly Agree Agree Disagree Strongly Disagree Very Strongly Disagree

Cooper Automotive hours are convenient for my needs.

The service and repairs are of the highest quality.
The service and repairs are good value for money.
Overall, I am very satisfied with Cooper Automotive.
I am satisfied with the price I paid for what I received.

8. Optional Question

Insert your rego number here if you are happy for us to know who is sending the feed back.

9. Permission to use your comments as a testimonial?

Please tick this box if you are happy for us to use your comments as a testimonial on our website.
 

WHAT CUSTOMERS SAY ...

It was a pleasure to recently meet the face behind Cooper Automotive.  Since purchasing my 2nd-hand car 12 months ago, Cooper Automotive has kept it in fantastic order. I particularly like the 'work required' section on the invoice as I use this to prioritise future maintenance. This way there are never any surprises, budgetary or otherwise.  I would also like to thank Brett at your City location for his care and attention. He never makes me feel dumb!  Fiona.